Legal warning

IDENTIFICATION DATA

Internet domain: www.tuttopiccolo.com, hereinafter, TUTTO PICCOLO

Company name: ORDAMA BAMBINI, S.L.

Tax Identification Number (CIF): B-22756852

Address: in La Roca del Valles (Barcelona - Spain), Ctra. Valldeoriolf, 1 - 08430

Email: info@ordama.es

Telephone: 93 861 13 10

Registry data: Commercial Registry of Barcelona, Volume 1000455469375, Folio 4, Sheet number B-639564, Entry 3

 

PURPOSE

The purpose of THE WEBSITE is the sale of textile products. Their characteristics are displayed by individually selecting each product through the website. If you wish to contact us, you can do so through the means indicated in the section on Identification Data.

Access to the website is free of charge, except for the cost of connection through the telecommunications network provided by the access provider contracted by THE USER.

Purchases made through the platform establish a distance contract, which necessarily implies its acceptance, without restrictions or reservations, by its CUSTOMERS according to the General Terms and Conditions of Contract explained below.

This contract is established from the moment a user creates an order and the payment they have made is confirmed, thereby accepting the following General Terms and Conditions of Contract. The steps for contracting are as follows:

  1. Select the product
  2. Select the size
  3. Add the product with the desired size to the cart
  4. The product will be added to the cart; the customer can continue shopping for other products and add them to the cart.
  5. In the top right corner, the option to select the cart to finalize the purchase of the products will appear.
  6. Next, you must fill in your details in the designated fields.
  7. Select shipping method with: Correos Express
  8. Select payment method: by bank transfer, card payment via Caixabank's Virtual POS

 

 GENERAL TERMS AND CONDITIONS OF CONTRACT

1.PRICES: The prices indicated next to each product include VAT. Once the product is selected, in the "order summary" the CUSTOMER can obtain more information about shipping costs and added taxes, thus accessing the final price.

-        Right to modify prices by TUTTO PICCOLO

TUTTO PICCOLO reserves the right, at all times and unilaterally, to modify the price and/or characteristics of the products offered through its website. To guarantee the customer the certainty and security of the price and/or characteristics of its products, these will be those in force at the time the order is formalized.

-        Discounts and final price

In the order confirmation information, prior to the buyer accepting the transaction, the prices of each of the chosen items and any applicable promotions or discounts are clearly specified. The costs generated by the transport of the products to the address indicated by THE CUSTOMER are included in the final price shown in the order.

-        Pricing errors

Although we try to ensure that all prices on the page are correct, errors may occur. If we discover an error in the price of the products you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, the order will be considered cancelled and you will be fully refunded any amounts paid. We will not be obliged to supply you with the product(s) at the incorrect lower price (even if we have sent you the Shipping Confirmation) if the pricing error is obvious and unequivocal and could have

been reasonably recognized by you as an incorrect price.

 

-          Residents outside the European Union

Purchases made by individuals residing outside the EU will be exempt from VAT payment.

For this purchase/shipping system and due to their fiscal regime, the geographical areas corresponding to the Canary Islands, Ceuta, and Melilla are considered Extra-Community territories.

If VAT refund is requested, the steps indicated by the Spanish Tax Agency legislation must be followed, as detailed below: Goods transported by travelers are not considered commercial shipments when they are goods acquired occasionally for personal use, family use, or as gifts, and whose nature and quantity can be presumed not to be intended for commercial activity.

Compliance with the requirements established by the Tax Law for the exemption of these deliveries will be subject to the following rules:

  1. a) The exemption will only apply to deliveries of goods documented in an invoice whose total amount, including taxes, exceeds 90.15 euros.
  2. b) The usual residence of travelers will be accredited by passport, identity document or any other means of proof admitted by law.
  3. c) The seller must issue the corresponding invoice stating the goods acquired and, separately, the corresponding tax.
  4. d) The goods must leave the territory of the Community within three months following the month in which the delivery was made. To this end, the traveler will present the goods at the export customs, which will certify the exit by means of the corresponding endorsement on the invoice.
  5. e) The traveler will send the invoice endorsed by customs to the supplier, who will refund the charged fee within 15 days by check or bank transfer.

The tax refund may also be made through collaborating entities, authorized by the State Tax Administration Agency, which will determine the conditions to which the operation of said entities and the amount of their commissions will be adjusted.

Deliveries of goods to travelers habitually resident in the Canary Islands, Ceuta and Melilla are exempt, provided that they leave the VAT territory for said territories carrying the acquired goods with them. Travelers who wish to recover the VAT paid on their purchases must meet the indicated requirements and, in addition, present the goods and invoices issued at the regional tax administration office upon arrival at their destination for endorsement. The endorsed invoice is sent by the traveler to the supplier, who is obliged to refund the VAT charged by check or transfer within fifteen days.

We remind you that the prices indicated for shipping costs do not include import taxes (duties), which will be paid in cash at the destination by the recipient of the goods.

The purchase system is subject to current Spanish legislation; therefore, sales operations will be understood as carried out at the address of Ordama Bambini, S.L.: Ctra. Valldeoriolf, 1 - 08430 La Roca del Valles – Barcelona (Spain).

 

  1. INFORMATION AFTER THE CUSTOMER PRODUCT PURCHASE PROCESS: After the purchase is completed and payment validated, THE CUSTOMER will receive an email with a summary of their purchase and order number. Likewise, the purchase document will always be available upon request to the website's OWNER. The email with order information will be sent when the OWNER has received payment confirmation (via Paypal, payment card, or bank transfer). The second method is slower due to the operating procedures of each bank.

 

  1. PAYMENT METHODS: THE OWNER uses three payment methods: bank transfer, Paypal system, or payment card. THE CUSTOMER must choose which payment system they wish to use before continuing with the purchase:
  • Paypal system: an online system for making payments and transfers over the Internet without sharing financial information with the recipient. You can find more information about this service here. As in the previous case, THE OWNER only receives a confirmation that the purchase process has been completed successfully.
  • Payment card: www.tuttopiccolo.com works with accredited banking entities for online payment methods, which have a secure and confidential system when the user proceeds to purchase their products. At the time of payment, communication is exclusively between THE USER and the banking entity, and www.tuttopiccolo.com only receives confirmation from the banking entity that the purchase process has been completed successfully.

 

CONTRACT FORMALIZATION

This information and the details contained on this website do not constitute an offer to sell, but an invitation to do business. No contract will exist between you and us in relation to any product until your order has been expressly accepted by us (even if you have already been charged). If your offer is not accepted and you have already been charged, the amount will be fully refunded to you.

REFUSAL TO PROCESS AN ORDER

We reserve the right to withdraw any Product from this website at any time and/or to remove or modify any material or content on it. Although we will do our best to always process all orders, there may be exceptional circumstances that force us to refuse to process an order after we have sent the Order Confirmation, and we reserve the right to do so at any time, at our sole discretion. We will not be liable to you or to any third party for withdrawing any product from this website, regardless of whether said product has been sold or not, removing or modifying any material or content from the website, or for refusing to process an order once we have sent you the Order Confirmation.

SHIPPING AND DELIVERY

Filling out and submitting the order form constitutes acceptance of the terms of this contract. THE USER is now considered a CUSTOMER. Orders will be delivered by a transport agency external to THE OWNER. Orders will be delivered to the address indicated by THE CUSTOMER, so THE OWNER assumes no responsibility if delivery cannot be made due to inaccurate or incomplete data provided, or if delivery cannot be made due to the absence of the recipient. Notwithstanding the foregoing, THE OWNER will take the measures required of a diligent merchant to ensure that delivery can be made as soon as possible, for the satisfaction of both the sender and the recipient. The indicated delivery times are approximate and may be subject to changes due to special causes or circumstances (peak periods such as Christmas, transport strikes, extraordinary events...), which in no case are the responsibility of THE OWNER. THE OWNER undertakes to communicate to the transport agency all comments related to the order that are made in the form, but cannot guarantee compliance with the conditions indicated therein, such as specific and precise delivery times.

THE OWNER cannot guarantee the delivery of orders in hospitals, public bodies or other buildings where there are restrictions on access for the general public, the order being fulfilled and free of responsibility when the order has been made available to the recipient at the reception or place that acts as access control.

The commitment undertaken by THE OWNER for the sale and delivery of the products offered is subject to the stock of the advertised product and its availability until depletion of stock, for which THE OWNER, in its commitment to quality and customer service, always tries to ensure that the advertised products are available. However, should exceptional circumstances arise such as abusive orders, interactive multi-orders or other circumstances that lead to the exhaustion of product stock, the order and the contract signed between the parties will become null and void by virtue of this resolutory clause, fully reimbursing the customer, in the event of prepayment, the amounts paid by them.

For any information or inquiry about your order, THE CUSTOMER can contact THE OWNER through any of the means indicated above in these terms of use.

RIGHT OF WITHDRAWAL

THE CUSTOMER shall have the right to withdraw from the contract within fourteen calendar days from receipt thereof, upon prior notification to THE OWNER within that period so that the appropriate return channels are established (return number, and method and delivery address of the return shipment), with a refund of the price paid for the product, with order-related costs and transport costs not being reimbursable. THE OWNER undertakes to refund said amount within a maximum period of 14 calendar days, thus shortening the mandatory period stipulated by Royal Legislative Decree 1/2007 by two weeks.

THE CUSTOMER will be exempt from transport costs if the return is due to one of the following reasons:

  • If the package is received in poor condition. In such a case, THE CUSTOMER is obliged to refuse the package. If, even so, THE CUSTOMER accepts the shipment and one or more products inside are damaged due to transport, THE OWNER will send a new product to THE CUSTOMER. THE OWNER will bear all extra transport costs that may arise, provided that the product has not been used, altered, or manipulated. For this, THE CUSTOMER must contact the company within a maximum of 3 days from the receipt of the merchandise. After this period, THE OWNER reserves the right to accept the return for this reason. It is important that THE CUSTOMER verifies the condition of their purchase at the time of receipt and, if they observe any damage supposedly caused by transport, indicates it on the delivery note when signing it.
  • If any of the products received do not match the order placed, THE OWNER will resend the correct products or refund the corresponding amount. THE OWNER will bear all extra transport costs that may arise, provided that the product has not been used, altered, or manipulated. For this, THE CUSTOMER must contact the company within a maximum of 3 days from the receipt of the merchandise. After this period, THE OWNER reserves the right to accept the return for this reason.
  • In the event that the products received are not in perfect condition due to a manufacturing defect, THE OWNER will send THE CUSTOMER a new product or refund the corresponding amount. THE OWNER will bear all extra transport costs that may arise. For this, THE CUSTOMER must contact the company within a maximum of 3 days from the receipt of the merchandise. After this period, THE OWNER reserves the right to accept the return for this reason.

THE OWNER will not accept any exchange or return of products without prior authorization. To do so, THE CUSTOMER must contact THE OWNER through www.tuttopiccolo.com, where they will be instructed on the steps to follow to successfully complete said exchange or return.

In the event that the order is cancelled before it has been shipped, the order will be completely cancelled and the total amount will be refunded without additional charges.

 

 WEBSITE SECURITY

THE WEBSITE uses commonly accepted information security techniques in the industry, such as firewalls, access control procedures, and cryptographic mechanisms, all with the aim of preventing unauthorized access to data. To achieve these purposes, THE USER accepts that the provider obtains data for the purposes of the corresponding authentication of access controls.

 

 INTELLECTUAL PROPERTY RIGHTS

The website www.tuttopiccolo.com, its source code, design, navigation structure, databases and the various elements contained therein (texts, graphics, images, photographs, samples and materials appearing therein, industrial technologies, files, logos, color combinations and any element susceptible to protection) are protected by intellectual and industrial property rights owned by TUTTO PICCOLO.

THE USER is authorized to reproduce, display, print, link to and/or partially download content from THE WEBSITE only and exclusively by complying with ALL of the following conditions:

  1. That it is compatible with the objective of THE WEBSITE
  2. That it is not used for commercial purposes unrelated to THE OWNER.
  3. That none of the contents of THE WEBSITE are altered in any way.
  4. That no graphic, photograph, or image available on THE WEBSITE is used, copied, or distributed separately from the text or other accompanying images.
  5. That information about the URL (or link) to the website from which it was extracted, or failing that, to tuttopiccolo.com, is included at all times and visibly.

THE USER of THE WEBSITE must refrain from deleting, altering, circumventing, or manipulating any protection devices or security systems included in the various elements that comprise it (graphics, images, photographs, samples and materials appearing therein, files, logos, etc.).

Access to THE WEBSITE does not imply any transfer, transmission, or any other type of waiver, total or partial, of Intellectual or Industrial Property rights.

The use of distinctive signs (trademarks, trade names) is not permitted, except with the express authorization of the legitimate owners.

THE OWNER reserves the right to modify, delete and/or update the information and elements contained on THE WEBSITE, its configuration and/or its presentation, at any time and without prior notice.

 

MINORS

TUTTO PICCOLO is aware that the internet is a medium that can be accessed by minors. Minors, except those who have been emancipated (art. 314 of the Civil Code), cannot, by themselves, enter into a contract of sale on the Internet (art. 1263 of the Civil Code). www.tuttopiccolo.com will not knowingly process personal information belonging to minors. Parents are advised to inform their children about the proper use of the Internet and explain the transmission and collection of information produced on websites.

 

LIMITATION OF LIABILITY

The USER undertakes not to use the website and the services offered therein for activities contrary to the law and to always respect these general conditions, refraining from using the website www.tuttopiccolo.com in any way that may prevent, damage or impair its normal operation, the assets or rights of THE OWNER, other Users or, in general, any third party.

In particular, and without implying any restriction on the obligation assumed by THE USER in general in accordance with the previous section, THE USER undertakes, when using THE WEBSITE, to:

  • Not introduce, store or disseminate on or from the website content or propaganda of a racist, xenophobic, pornographic, sexist, pro-terrorist nature or that violates human rights, or act to the detriment of the rights to privacy, honor, self-image or against the dignity of individuals.
  • Not introduce, store or disseminate through the website computer viruses or any other physical or logical systems that are likely to cause damage to the computer equipment of THE OWNER or third parties.
  • Not introduce, store or disseminate on or from the website false, incorrect or inaccurate statements or references about the pages, products and/or services of THE OWNER.

THE OWNER will not be liable:

  • Regarding the improper use of the service.- THE USER must make appropriate use of the service made available to them, and THE OWNER cannot be held responsible for improper use.
  • Regarding possible technical deficiencies.- The COMPANY will not be responsible in any case for alterations in the service caused by failures in the electricity grid, in the data connection network, in the server or in the services thereof.
  • Regarding the content of third-party pages. THE OWNER is not responsible for the information and other content integrated in spaces or web pages of third parties accessible from THE WEBSITE.

THE OWNER reserves the right to modify, at any time and without prior notice, these General Conditions, as well as any Particular Conditions that may be included, by publishing such modifications on the website so that they may be known by Users. In the event that any clause of this document is declared null, the other clauses will remain valid and will be interpreted taking into account the will of the parties and the purpose of these conditions.

THE OWNER will not be responsible if it does not have effective knowledge that the activity or information to which it refers or recommends is illicit or that it harms the assets or rights of a third party susceptible to compensation, or if it does, it acts diligently to delete or disable the corresponding link.

 

JURISDICTION AND APPLICABLE LAWS

These Terms of Use are governed by Spanish law. The Courts and Tribunals of Alicante are competent to resolve any controversy or conflict arising from these general conditions, with THE USER expressly waiving any other jurisdiction that may correspond to them.

Notwithstanding the foregoing, disputes that may arise as a result of commercial relations between the parties may be submitted to EU Regulation 524/2013, which regulates out-of-court dispute resolution in accordance with its content. The European Commission provides an online dispute resolution platform, which is available at the following link.

 

GENERAL PROVISIONS AND MODIFICATION OF THE TERMS OF USE

THE OWNER will pursue the breach of these conditions, as well as any improper use of its website, exercising all legal actions that may correspond to it by law.

Eventually, these Terms of Use may be revised in order to update changes in current legislation, update our procedures for collecting and using information, the appearance of new services or the exclusion of others. These changes will be effective from their publication on the website, so it is important that you regularly review these Terms of Use in order to stay informed about the changes that have occurred.

 

COOKIE POLICY

In compliance with Royal Decree-Law 13/2012, of March 30, and Law 34/2002 on Information Society Services and Electronic Commerce, TUTTO PICCOLO provides users with information regarding the cookies it uses and the reason for their use, as well as requests their consent to be able to use them.

There are different types of cookies

According to the entity that manages them

First-party cookies: are those that are sent to the user's terminal equipment from a computer or domain managed by the editor itself and from which the service requested by the user is provided.

Third-party cookies: are those that are sent to the user's terminal equipment from a computer or domain that is not managed by the editor, but by another entity that processes the data obtained through the cookies.

According to the length of time they remain activated on the terminal equipment:

Session cookies: are a type of cookie designed to collect and store data while the user accesses a website.

Persistent cookies: are a type of cookie in which the data is still stored on the terminal and can be accessed and processed for a period defined by the cookie's controller, which can range from a few minutes to several years.

According to the purpose for which the data obtained through cookies is processed:

Technical cookies: are those that allow the user to navigate through a web page, platform or application and use the different options or services that exist in it, such as, for example, controlling traffic and data communication, identifying the session, accessing restricted access parts, remembering the elements that make up an order, carrying out the purchase process of an order, making the request for registration or participation in an event, using security elements during navigation, storing content for broadcasting videos or sound or sharing content through social networks.

Personalization cookies: are those that allow the user to access the service with some predefined general characteristics based on a series of criteria in the user's terminal, such as the language, the type of browser through which they access the service, the regional configuration from which they access the service, etc.

Analysis cookies: are those that allow the person responsible for them to monitor and analyze the behavior of users of the websites to which they are linked. The information collected through this type of cookie is used to measure the activity of websites, applications or platforms and to create browsing profiles of the users of said sites, applications and platforms, in order to introduce improvements based on the analysis of the usage data made by the users of the service.

Advertising cookies: are those that allow the most effective management possible of the advertising spaces that, where appropriate, the editor has included on a web page, application or platform from which the requested service is provided based on criteria such as the edited content or the frequency in which the ads are displayed.

The analysis and advertising cookies currently used by the website belong to Google Analytics and Facebook.

Behavioral advertising cookies: are those that allow the most effective management possible of the advertising spaces that, where appropriate, the editor has included on a web page, application or platform from which the requested service is provided. These cookies store information on the behavior of users obtained through the continuous observation of their browsing habits, which allows a specific profile to be developed to display advertising based on it.

Cookies are a tool used by web servers to store and retrieve information about their visitors. They are small files deposited on the user's computer to keep a record of their preferences and remember them when they return. The application we use to obtain and analyze browsing information is Google Analytics: www.google.com/analytics/ and https://www.google.com/analytics/learn/privacy.html?hl=es

This tool does not obtain personal data from users, nor the postal address from which they connect. The cookies used by TUTTO PICCOLO only store statistical information, such as, for example, the number of pages visited, the user's language, the social network where our news is published, the number of users who visit us, the visit time, the browser they use, the operator or type of DEVICE from which the visit is made, among others.

TUTTO PICCOLO uses cookies to remember your preferences, improve the website, detect new needs and assess improvements to be introduced in order to provide a better service to our users.

The user can freely decide whether or not to install the cookies used on their hard drive. In this regard, we remind you that you can prevent the registration of cookies by configuring your browser to accept or reject, by default, all cookies. However, to benefit from all the features of the site, we recommend configuring the browser to accept cookies, which have been designed for the exclusive use of TUTTO PICCOLO.

To prevent the registration of cookies, configure your computer following these steps (Windows operating system):

 

For Mozilla Firefox:

- Select "Tools" from the menu and then "Options".

- Click on the "Privacy" icon.

- Select the desired options from the "cookies" menu.

 

For Microsoft Internet Explorer 6.0:

- Select the "Tools" menu and then "Internet Options".

- Click on the "Privacy" tab.

- Select the desired level with the slider.

 

For Microsoft Internet Explorer 5:

- Select the "Tools" menu and then "Internet Options".

- Click on the "Security" tab.

- Select "Internet" and then "Custom Level".

- Select the desired option in the "cookies" section.

For Google Chrome:

- Click on the Google Chrome menu icon.

- Select Settings.

- Click on Show advanced settings, which you will find towards the bottom of the page.

- In the "Privacy" section, click on Content settings.

- To allow first-party and third-party cookies, select the "Allow local data to be set" option. If you only want to accept first-party cookies, check the box next to "Block third-party cookies and site data".

For Opera:

- Select the "File" menu and "Preferences".

- 2. Privacy.

For Safari:

- Go to "Security" in the "Preferences" window of Safari.

- Find the "Show cookies" button at the bottom of the screen and click on it. This will bring up a window with a list of all cookies stored on your computer.

- Select each cookie to get details, such as when it was installed, where it came from, and what it contains.